INTERNATIONAL RETURNS & CUSTOMS

Returns

International orders may be returned within 14 days of delivery. Products must be unused, undamaged, in their original packaging and suitable for resale.

Before returning an item, please contact us at [email protected] or via WhatsApp at +90 530 833 30 00.

All international returns must be shipped at the customer's expense, with all transportation, customs, taxes, duties, brokerage and other return-related charges fully prepaid.

The returned product must be delivered directly to NILUFARR's return address in Istanbul, Türkiye. Delivery to Turkish customs, a customs warehouse, airport, courier facility or another intermediary location is not considered delivery to NILUFARR. NILUFARR does not collect return shipments from customs.

Once the returned product has been physically received and approved by NILUFARR, the eligible refund will be made to the original payment method.

International orders cannot be exchanged. If another size, colour or model is required, the original product must be returned and a new order must be placed.

Customs, Duties & Delivery

NILUFARR covers only the shipping or transportation charge stated as included or free at checkout. All import duties, taxes, customs clearance charges, brokerage fees, handling fees, storage charges and any other costs imposed in the destination country are the customer's responsibility, including charges assessed after delivery.

NILUFARR does not issue or provide A.TR Movement Certificates for international retail orders.

The customer is responsible for providing correct delivery information, completing all customs procedures, paying all applicable import and customs charges and accepting the shipment.

If a shipment is refused, unclaimed, undeliverable, not collected, or returned because the customer cannot be reached, is unavailable at the delivery address, refuses delivery, fails to complete customs procedures or refuses to pay customs or import charges, all resulting costs are the customer's responsibility.

These costs may include the original outbound shipping cost paid by NILUFARR, return shipping charges, customs duties, taxes, customs clearance fees, brokerage fees, storage, handling and any other carrier or governmental charges.

Such amounts may be deducted from any refund due to the customer. If the total costs exceed the refundable amount, NILUFARR reserves the right to request and recover the remaining balance from the customer.

Any customs duties, taxes, carrier charges or other amounts invoiced to NILUFARR after delivery remain the customer's responsibility and may be recovered from the customer.

Return Address

ÖZKAN MODA TASARIM SAN. ve TİC. LTD. ŞTİ. - NILUFARR
İkitelli OSB Mah. Heskoop H Blok Sk. Heskoop H Blok No:18
Başakşehir, Istanbul, Türkiye
Tel: +90 530 833 30 00