FREQUENTLY ASKED QUESTIONS
Do you ship internationally?
Yes. We ship NILUFARR orders to many countries worldwide. International shipping is free. If your country is available at checkout, you can place your order directly through our online store.
How can I place an order?
Simply choose your favourite style and size, add it to your bag and complete your purchase securely at checkout.
Which courier do you use for international orders?
International orders are shipped with trusted international courier services such as DHL, FedEx or UPS, depending on the destination country and available service.
How long will my order take to arrive?
International orders are typically delivered within 7–10 days. Delivery times may vary depending on the destination country, customs procedures and courier operations.
How do I choose the right size?
Please check the size guide shown as the last image on each product page and compare your foot length in cm with our size chart. If you are still unsure, contact us on WhatsApp and our team will be happy to help you choose the right size.
Are NILUFARR shoes made of genuine leather?
Material information is provided on each product page. Many NILUFARR styles are crafted from genuine leather, suede leather and carefully selected materials. Please check the individual product details for the exact material information.
Will I have to pay customs duties or import taxes?
Depending on your country, import duties, taxes, customs clearance fees or other charges may apply. These charges are determined by the destination country and are the customer's responsibility. They are not included in the product price or shipping charge unless expressly stated otherwise at checkout.
Can I return my international order?
Yes. International orders may be returned within 14 days of delivery, provided that the product is unused, undamaged, in its original packaging and suitable for resale. International return shipping and all related return costs are the customer's responsibility.
Can I exchange my international order?
No. International orders cannot be exchanged. If you need another size, colour or model, you may return the original product in accordance with our return policy and place a new order.
What happens if I refuse or do not collect my shipment?
If a shipment is refused, unclaimed, cannot be delivered, or is returned because customs or import charges have not been paid, the resulting shipping, return, customs, storage and related costs are the customer's responsibility and may be deducted from any eligible refund.
How will I receive my refund?
Once the returned product has been physically delivered to NILUFARR and approved, the eligible refund will be issued to the original payment method.
How can I contact NILUFARR?
Our team will be happy to help with sizing, products, delivery or your order. You can contact us via WhatsApp at +90 530 833 30 00 or by e-mail at [email protected].
Still have a question or need help choosing your size?
Our team is here to help you find the right pair before you order.
Chat with us on WhatsApp →
For detailed information about international returns, customs and import charges, please see our International Returns & Customs Policy.